Shipping & Returns

Free standard shipping on every order, worldwide. No minimum, no threshold, no surprise at checkout.

Larkwell has no home market. Orders go out the same way whether you are in Berlin, Toronto, Manila, Belgrade or anywhere else a courier reaches.

Processing

• Orders are processed within 1-2 business days.
• Engraved or monogrammed items add one further business day.
• You get a tracking number by email the moment the parcel ships.

Delivery

• Typically 5-9 business days from the day you order, wherever in the world you are. Remote addresses can take longer.
• Larger items - The Manor Bed, The Long Haul Seat, The Voyager and the sets containing them - sit at the longer end of that range.
• A paid express option appears at checkout where it is available for your address. Express is 4-7 business days.
• Need it for a date? Write to us first and we will tell you honestly whether it will make it.

Customs and duties

Any customs charges, import duties or local taxes applied when the parcel reaches your country are the customer's responsibility. They vary by country, are outside our control, and are not included in the price you pay us.

Your statutory rights

Nothing on this page limits the consumer rights you have under the law where you live, or the guarantees that apply to us as the seller and cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major. Everything below is in addition to those rights, not instead of them.

30 days to change your mind

• Unused, in original condition and original packaging.
• Write to us before sending anything back. We confirm the return address in writing and give you a return reference - parcels sent back without one take considerably longer to process.
• Return postage is yours for a change of mind. If the item arrived damaged, faulty or not as described, it is ours.
• Refunds go to the original payment method within 5-10 business days of the parcel reaching us. Original shipping is refunded when the fault was on our side.

Engraved and monogrammed items

Brass plates and embroidered monograms are cut to your text and cannot be resold, so they are not returnable for change of mind. Please check your spelling before you order.

That exclusion does not apply if the item is faulty, the leather or hardware is defective, or we engraved something different from what you typed. In any of those cases we replace it at our cost or refund you in full - your choice.

Two-year guarantee on hardware and stitching

If a stitch line fails or a solid brass fitting breaks in normal use within two years, we repair or replace it. Send a photograph. You do not need the receipt - we can find the order. This does not cover chewing, cutting, deliberate damage, or leather left to dry out.

Exchanges

Wrong size is the most common reason people write to us and the easiest thing to fix. Tell us the size you want and we will get it moving.

Who you are dealing with

Larkwell is run by one person, Robin Rattasep. Full registration and trading details are in our legal notice. Write to us here - a person reads it, and answers within one business day.