Questions

Sizing

How do I measure the neck?
Run a soft tape around the base of the neck where a collar naturally sits, then slide two fingers flat under it. That is your number. Between sizes, take the larger - every collar has five adjustment holes.

How do I measure the chest for a harness?
Around the deepest part of the ribcage, just behind the front legs. Snug but not tight.

What if I get it wrong?
Tell us the size you want and we send it out as soon as the first one is on its way back. Wrong size is the most common thing people write to us about and the easiest to fix. Full chart on the size guide.

Engraving

Is it really free?
Yes, on every collar, lead and set. No surcharge, no personalisation fee.

How much text fits?
Two lines, up to 14 characters each. Letters, numbers, spaces, full stops, hyphens and &. Shorter text sets larger and reads further away.

What should I put on it?
A phone number is worth more than a name. If your dog is found, the finder wants to ring someone. Many owners leave the name off entirely so a stranger cannot call the dog away.

Is it laser-etched?
No. It is cut into solid brass with a rotary cutter, roughly 0.4mm deep. Laser marks sit on the surface and rub off inside a year.

Can I return an engraved item?
Not for change of mind - it is cut to your text and cannot be resold. If it is faulty, or we engraved something different from what you typed, we replace it or refund you in full.

Price and offers

Is there a discount for a first order?
Yes, while we are launching. The code LARKWELL25 takes 25% off a first order, one use per customer, no minimum. It is the largest discount this shop will ever run, and it exists because we are new and asking you to trust us before anyone has reviewed us.

Is there anything for a larger order?
No, and there is no threshold to chase. LARKWELL25 takes 25% off a first order of any size, with no minimum, so there is nothing extra to unlock by spending more.

Why are the sets cheaper than the pieces?
Because they are cut and finished together in one colourway, in one production run, and shipped in one box. That saving is real and we pass it on. The crossed-out price on a set page is what those same pieces cost bought individually on this site.

Do you run sales?
No seasonal sales, no Black Friday, no marking a price up in order to mark it down later. The price on the page is the price. The one exception is the launch offer above, which is a straight discount off an honest price rather than a fake reduction - and when it ends, it ends.

Materials and care

Does leather survive rain and mud?
It does, and it improves for it. Wipe off surface water, let it dry slowly at room temperature, then work in a little wax conditioner once it is dry. What ruins leather is heat pulling the oils out - never a radiator, never a hairdryer.

What about salt water?
Rinse it off the same day. Salt crystallises in the fibres and cuts them from the inside.

Will the brass go dull?
It will develop a patina, which is why we do not plate it. A soft cloth and a little brass polish brings it back bright in a minute. Keep polish off the leather.

Can I wash the covers?
Bed covers, robe bodies and fleece cushions come off and go in the machine at 30 degrees. Air dry. Never tumble dry the drying robe - heat flattens the terry pile and it stops absorbing.

Ordering and delivery

What does shipping cost?
Nothing, anywhere, on any order. Standard shipping is free worldwide.

Where do you ship?
Everywhere. If a courier reaches you, so do we.

How long does it take?
1-2 business days to process, then typically 5-9 business days in transit, wherever in the world you are. Engraving adds one day. A paid express option appears at checkout where it is available for your address. Express is 4-7 business days.

Will I pay customs?
Possibly, depending on your country. Any duties charged when the parcel arrives are yours and vary by country.

Do you take returns?
30 days, unused and in original packaging. Write to us first for the return address. Details on shipping & returns.

The brand

Why are there no reviews?
Because we are new and we would rather have none than buy them. If you order early and something is not right, tell us - that is worth more to us than the sale.

Is there a guarantee?
Two years on hardware and stitching. If a stitch line fails or a brass fitting breaks in normal use, we repair or replace it. You do not need the receipt.

Something else?
Write to us. A person reads it, and answers within one business day.